Reservation Policy
  1. To guarantee your reservation, a deposit of half the total balance must be paid within 2 days. Full payment is required during Chinese New Year Holiday. We are sorry for any inconvenience.
  2. Please inform us after the bank transfer has been made so we can confirm your reservation.
  3. Deposit must be received within 2 working days from the day of booking. If the payment is not received on due time, your booking will be automatically cancelled.
  4. Check-in time is 3:00 p.m. and checkout is 11:00 a.m. (We are flexible)
  5. There is no front desk at our B&B. To make arrangements for check-in, please contact us ahead of time using the information on the booking confirmation.
  6. Government-issued photo identification and the rest of cash payment are required at check-in.

B&B Rules
  1. Two sets of toiletries are provided in the double rooms and 4 sets in the deluxe quadruple room. There will be extra charges for additional toiletries.
  2. We require prior notification if you will have additional persons staying in the room.
  3. Guests are required to turn off lights, air conditioner and other equipment before leaving. Make sure all the faucets in the bathrooms and the sinks are shut off.
  4. Please take care of your valuable belongings. We will not be held responsible for any loss or damage to guests' personal belongings.
  5. When you check out, be sure to leave your keys in the key-basket on the dining table.
  6. Although we appreciate our animal friends – please note that pets are not allowed.
  7. Smoking or burning candles is prohibited inside all areas of the building. Please respect the privacy of our neighbors and other guests who may be sleeping, and keep your voice down.
  8. Guests are liable for any damage they cause to the B&B property.
  9. Please let us know if you have any question or suggestions. Thanks!

Other Service
  1. Hualien is one of the most beautiful places in Taiwan to visit. It offers a diverse variety of experiences, sites, and food. To help our guests enjoy all the area has to offer, we are pleased to offer assistance with making reservations and ticket packages, and answering general questions.

Cancellation Policy
A 50% deposit of the total room cost is required to secure your reservation. The balance must be paid at check in.
※ Should you cancel your reservation, the following charges will apply:
  1. Cancellation on the day of your expected arrival: 100% of the total amount of your deposit.
  2. Cancellation 1 day prior to your expected arrival: 80% of the total amount of your deposit.
  3. Cancellation 2~3 days prior to your expected arrival: 70% of the total amount of your deposit.
  4. Cancellation 4~6 days prior to your expected arrival: 60% of the total amount of your deposit.
  5. Cancellation 7~9 days prior to your expected arrival: 50% of the total amount of your deposit.
  6. Cancellation 10~13 days prior to your expected arrival: 30% of the total amount of your deposit.
  7. There will be no cancellation fee charge if you cancel 14 or more days prior to your expected arrival.

※Reservations cannot be changed or postponed within the last 3 days of your expected arrival.
※Reservation deposits (after banking charges deducted) can be refunded due to natural disasters.

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